FAQs


KEEPING MY PAYMENT SAFE

Tiger & Coco utilises Paypal Payment Gateway.



HOW LONG WILL MY ORDER TAKE?                                                                                              

We aim to ship your order within 2-5 days of receipt. We ship by Australia Post and actual delivery time will vary depending on your location. Please allow extra time for Australia Post to deliver your parcel at busy times like Christmas and Easter.

WHAT SHIPPING OPTIONS DO YOU OFFER?                                                                     

  • Melbourne Metro 1.0 kg - 25.0 kg $12.00
  • Light Goods Shipping 1.0 kg - 4.9 kg $15.00
  • Heavy Goods Shipping 5.0 kg - 25.0 kg $19.80

DO YOU SHIP INTERNATIONALLY?

We are currently working on this because we have many overseas enquiries. Please email us at  tigerandcoco@gmail.com for further information.



 WHAT PAYMENT METHODS DO YOU ACCEPT?

All credit card payments (Visa, MasterCard, American Express) are processed through Paypal, but no Paypal account is required.

I RECEIVED A DAMAGED FRAME. WHAT NOW?

If your frame arrives faulty or damaged, please email us at tigerandcoco@gmail.com and we will sort out getting the faulty frame back and swap it with one that is undamaged.

WHAT HAPPENS TO 'RETURN TO SENDER' PARCELS?

Please take care to enter the correct address details when you order. If a parcel comes back to us marked ‘return to sender’ we charge a $25 re-posting fee to send it out to you again.

WHAT DO MY FRAMES WEIGH?

  • Medium: 800 grams
  • Large: 1.1 kg
  • XL: 1.8kg
  • XXL: 2.25kg